What is Unamanaged Support
Dacentec offers unmanaged support on Dedicated servers.
Unmanaged support includes basic services. So long as the use of these services is infrequent and reasonable.
- Power Reset
- Burn / Connect ISO Image
- Change hot-swap disk
- Change USB stick
- Verify machine is booted at console / report errors
- We will connect an IP KVM for ALL OS related issues.
- If you are doing this more than a couple times, or weekly, you will need to pay remote hands