What is Unamanaged Support
From Dacentec
Dacentec offers unmanaged support on Dedicated servers.
Unmanaged support includes basic services. So long as the use of these services is infrequent and reasonable.
Free Services:
- Power Reset
- Burn / Connect ISO Image
- Change hot-swap disk
- Change USB stick
- Verify machine is booted at console / report errors
- We will connect an IP KVM for ALL OS related issues.
- If you are doing this more than a couple times, or weekly, you will need to pay remote hands
Anything that isn't covered by Free Services can be done either using Remote Hands or Expert Remote Hands
