Difference between revisions of "What is Unamanaged Support"
From Dacentec
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*Verify machine is booted at console / report errors | *Verify machine is booted at console / report errors | ||
| − | *We will connect an IP KVM for ALL OS related issues. | + | *We will connect an [[IP KVM]] for ALL OS related issues. |
Revision as of 01:42, 23 April 2013
Dacentec offers unmanaged support on Dedicated servers.
Unmanaged support includes basic services. So long as the use of these services is infrequent and reasonable.
Free Services:
- Power Reset
- Burn / Connect ISO Image
- Change hot-swap disk
- Change USB stick
- Verify machine is booted at console / report errors
- We will connect an IP KVM for ALL OS related issues.
- If you are doing this more than a couple times, or weekly, you will need to pay remote hands
Anything that isn't covered by Free Services can be done either using Remote Hands or Expert Remote Hands
