Difference between revisions of "SERVER DOWN"
From Dacentec
| Line 10: | Line 10: | ||
Contact Dacentec Support [[Contacting Support]] | Contact Dacentec Support [[Contacting Support]] | ||
| − | *Tips to help with | + | *Tips to help with investigation |
*Include both the IP and hostname of the server in your ticket. | *Include both the IP and hostname of the server in your ticket. | ||
*Provide a clear idea of what you think happened. | *Provide a clear idea of what you think happened. | ||
Revision as of 22:01, 26 April 2013
Login to the provisioning portal and reboot.
Try loading sysrcd from the provisioning tool. This option doesn't format your disk, only boots to a live environment that you can SSH in and repair.
The tool is well documented by it's author:
http://www.sysresccd.org/SystemRescueCd_Homepage
Contact Dacentec Support Contacting Support
- Tips to help with investigation
- Include both the IP and hostname of the server in your ticket.
- Provide a clear idea of what you think happened.
- Do NOT provide any login credentials
Reload your Operating system using the Provisioning Tool
Request an IP KVM from [email protected], this will allow you to connect to the server's keyboard video and mouse over the internet to perform tasks.
